Returns, Shipment & Cancellation Policy

At LBS Pro Advanced, LLC, we are committed to providing quality products and responsive support. Because our products are specialized and may be sensitive to storage, handling, and chain-of-custody conditions, we are generally unable to accept routine returns or exchanges after delivery. If you experience an issue with your order, please contact our Customer Support team promptly so we can review the circumstances and assist where appropriate.

Final Sale

To help protect product integrity and maintain our quality-control standards, returns and exchanges are generally not available after delivery. If your order arrives damaged, incorrect, or incomplete, please contact our support team within 7 calendar days of delivery. We will review the issue and work with you toward an appropriate resolution.

Requests related to a change of mind, ordering error, product preference, or issues reported after the review period are generally not eligible for return, exchange, store credit, or refund.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact Customer Support within 7 calendar days of confirmed delivery at service@lbsproadvanced.com.

To help us review your request promptly, please include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the outer shipping package.
• Clear photographs of the unopened product or products.
• Clear photographs of any visible damage, if applicable.

Please do not discard the product, original packaging, or shipping materials while we review your request. We may ask for additional information or, when appropriate, request return of the affected item.

To help us investigate and resolve order issues promptly, please contact us within this seven-day period. Requests submitted after this period may be limited in the resolution options available and will be reviewed at LBS Pro Advanced’s discretion.

Condition of Products

For an order-issue request to be eligible for review, affected products should remain unopened, unused, and in their original sealed condition, unless the reported issue itself reasonably prevents this.

Products that have been opened, unsealed, used, altered, or stored outside labeled conditions may not be eligible for replacement, store credit, or refund. This helps us protect product integrity and maintain our quality-control standards.

Resolution of Eligible Requests

Once we receive your request and supporting information, our team will review the circumstances and determine an appropriate resolution. Depending on the nature of the issue, LBS Pro Advanced may provide a replacement shipment, store credit, or another reasonable resolution.

Refunds are generally not issued after an order has shipped. However, we may issue a refund where required by law, when an order was not shipped, or when LBS Pro Advanced determines that a refund is the appropriate resolution of an error attributable to us.

Cancellations

Cancellation requests must be submitted to service@lbsproadvanced.com before an order has shipped. Include your order number and cancellation request. Once an order has shipped, it cannot be cancelled.

Shipping

When an order ships, we will send a shipping confirmation with available tracking information to the email address associated with the order. Please review your shipping information carefully before submitting an order.

Contact

For questions or an eligible order-issue request, contact service@lbsproadvanced.com.

Support hours: Monday–Friday, 7:00 AM–4:00 PM Eastern Time.